Frequently Asked Questions
We’ve gathered below some of the most frequently asked questions from our contact forms.
When will you have more product in stock?
As of August 1, 2018, we have halted all sales. All current orders will still be filled and shipped, but we need to take a break while we make some changes. We are currently working on new products, a new manufacturer, and a new distributor. We hope to begin sales again in 6 to 12 months.
Do you provide order tracking?
Yes. All our orders are shipped through Fedex, and we send email notifications with tracking information whenever we ship an order. If you have a gmail account or if you did not receive any delivery notification after your order was placed, please check your Spam folder. To see your spam, in the left column of Gmail, click “Categories”. Then click the “More” button, and you’ll see the Spam folder. Please check there to see if that’s where our messages are landing.
Do you ship international?
No. At this point shipping is strictly limited to the continental United States. Due to the size of the item, shipping to other countries is just not an option.
What is your return policy?
Returns are only available for an unused complete Smoke EZ kit. You may return your Smoke EZ for a full refund if all parts are present, no parts are undamaged, no parts show any sign of wear, and you have not cooked anything with it.